At the Hair Academy, we are committed to protecting and respecting your privacy. This Privacy Policy explains the types of personal information we collect, how we use that information, who we share it with, and how we protect that information.

This policy (together with our Terms of Use and any other documents referred to on it) sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal information, and how we will treat it. By continuing to use this website, the hair acacdemy.co.uk you are accepting and consenting to the practices described in this policy.

WHO WE ARE

For the purpose of this Data Protection Act 1998 (the Act), the data controller and processor are The Hair Academy the Clergy House, Church yard Ashford TN23

INFORMATION COVERED BY THIS POLICY

This policy covers all personal information collected and used by The Hair Academy In this policy, “personal information” means information or pieces of information that could identify you. This includes information such as your name, address, username, profile pictures (if used) or email address, but could also include information such as your IP address, or information about your preferences.

WHAT INFORMATION DO WE COLLECT FROM YOU?

We may collect information about you from different sources detailed below.

Information you give us: You may choose to provide personal information to us, for example by filling in forms on our website or at one of our academies, entering competitions and prize draws, creating an account or via a mobile app, contributing on one of our social platforms, or contacting us by email, phone, live chat, or otherwise.

Information we collect about you: The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph (if used), health information, and user-generated content.

Information we receive and collect from other sources: We may receive information about you from any third parties we work closely with (including, for example, business partners, sub-contractors, payment and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies) and may receive information about you from them. We may also collect information about you from publicly available sources, including publicly available content on social media.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We may use your personal information

To get in touch and provide you with services you have asked for. We may:

• Send you information about products and surveys that may be of interest to you (where you have consented to this) or offer you opportunities to participate in competitions or surveys.

• Provide you with products or services that you request from us, including carrying out any actions required from your request e.g. process a payment that you make (including payment and delivery), or setting up an account with us;

• Reach you on social media directly

• Give you updates on any changes to our service

• Keep an up to date opt out list where you have asked not to be contacted, so we do not inadvertently re-contact you;

• Process your payments and protect against fraudulent transactions.

To provide you with a relevant experience. We may:

• Offer you content that is relevant to your location e.g. invitations to events, open days/evenings

• Ensure our website, social media pages, and email content is presented in the most efficient and effective manor
•  

To improve our site and content. We may:

• Administer, monitor, and improve our site, social media pages, and email content, including troubleshooting, analysis, testing of functions and different site design ideas;

• As part of our efforts to keep our site safe and secure;

• Otherwise as required or permitted by law.

DO WE SHARE YOUR PERSONAL INFORMATION?

We may also share your information with trusted third parties. We rely on trusted third parties to perform a range of business operations on our behalf. We only provide them with the information they need to perform the service, and we require that they don’t use your information for any other purpose. We will always use our best efforts to ensure that all third parties we work with will keep your personal information secure. We may share your personal information with:

• Third parties required to deliver a product to you e.g. postal/delivery services;

• Analytics, IT support and web design that assist us in the improvement and optimisation of our site

We may also disclose your personal information to third parties:

• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use and other agreements; or to protect the rights, property, or safety of The Hair Academy, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

• In other circumstances if we have your consent or we are permitted to do so by law.

We will not sell your personal information.

WHERE WE STORE YOUR PERSONAL INFORMATION

The data that we collect from you will be stored on our secure data systems, which are password and security protected. By providing us with your personal information, you agree to us transferring, storing or processing your data. The hair Academy will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and the GDPR regulations 2018

IS MY PERSONAL INFORMATION SECURE?

We are committed to keeping your personal information secure and take all reasonable precautions to keep your personal information secure following GDPR and require that trusted third parties who handle your personal information for us do the same.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

LINKS TO THIRD PARTY SITES AND SOCIAL LOGIN

Our site may, from time to time, contain links to and from the websites of our partner networks, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

SOCIAL MEDIA AND USER GENERATED CONTENT

Some of our social media allows users to submit their own content. Please remember that any content submitted to one of our social platforms can be viewed by the public, and you should be cautious about providing certain personal information e.g. financial information or address details via these platforms. We are not responsible for any actions taken by other individuals if you post personal information on one of our social media platforms.

YOUR CHOICES

It’s important that you are able to control your personal data. You have the right to request a copy of the personal information we hold about you, ask us to update or delete your personal information, and not to be contacted by us if you do not wish to be. If you have an account with us, you can contact us to update your personal information. We won’t contact you for marketing purposes unless you agree, and you can easily unsubscribe at any time.

If you have any questions or concerns about how we treat your personal information, or would like to request a copy of the personal information we hold about you, please contact us at info@thehairacademy.co.uk or by writing to us at:

Kay Holmes- Data Protection Officer
The Hair Academy, The Clergy House, Churchyard, Ashford, Kent. TN23 1QG